Frequently Asked Questions
A certain size has been ordered, but the measurement is slightly out. Is this normal?
The JAY cushion measurements have a tolerance of approximately 10mm. If this is an issue, please contact Technical Services.
Some cushions use fluid packs that are similar to gel. What are these made from?
The JAY fluid packs are made of a vegetable oil-based fluid and are not considered 'gel'. They form well around a client's posture and are excellent at promoting skin protection.
The fluid in the JAY cushion has become stiff/hard. Is this normal?
The fluid pads in JAY cushions may become stiff after 4-5 years of consistent use and will require a direct replacement.
Is the Dartex inner cover provided on some JAY cushions water-resistant?
Yes, it has a water-resistant quality to protect the inner foam/gel/urethane.
What is the difference between adductor and abductor wedges/supports?
Adductor wedges are designed to bring the knees closer together. An abductor support is designed to spread the knees. An abductor is also called a pommel.